We at Download (PVT) LTD certainly intend to withhold the trust placed on us by providing you with quality products for affordable prices. We firmly believe that adapting to the modern era of technology has provided us the opportunity to be a thriving firm in the field of computer products in the country
About Us
“Download (PVT) LTD” is one of the well-known IT solution providers in Sri Lanka. Since its establishment in 2013, Download (PVT) LTD has made its sole purpose to provide trusted IT solutions to its users partnering up with popular brands. These partnerships include brands such as Asus Gold Partner, Dell Tier-2 Partner, MSI Outstanding Partner, Gestetner Partner, Kaspersky Partner and Hikvision Partner. Download (PVT) LTD has its own fully equipped repair center with qualified technicians aiming to fulfill customer needs without delay. We also hold the honor of comprising the world’s leading IT brands such as HP, Asus, Dell, MSI and Lenovo.
Since our establishment in the IT solution providers industry, closing near to a 10 year experience has provided us with the expertise to cater our valued customers with the latest technology, while providing an excellent service that would lead up to the best available products. We thrive to fulfill the dreams of making one’s own computer that would fit all of one’s needs. Currently, we offer a range of IT products to serve all your computer needs with an extraordinary range of Laptops, Branded business and gaming PCs, Printers, workstations and servers, UPS, CCTV and other computer accessories. We also offer Computer networking and all kinds of ELV solutions. Thus,.
CUSTOMER SERVICE
BEST SERVICES
SUPPORT TEAM
BEST SERVICES
BEST SERVICES
SERVICE & MAINTENANCE
DOWNLOAD (PVT) LTD possesses a very skilled and trained staff with a high scale of experience in the field of Information Technology. We offer unique service contracts to ensure customers are assured of prompt back-up and minimum downtime.
Customers are privileged with the ability to contact support personnel via the mobile hotlines provided. (027 222 3092 / 027 222 30 93)
Given below are the quality engineering services offered at Download (PVT) LTD –
● Premises Cabling Services
● System Integration Services
● Network Security and Virus Protection Services
● Operating Systems and Software installations
● Network – Total Cost of Ownership Consultancy
CUSTOMER SUPPORT SERVICES
Our primary motive is to provide multi vendor service and provide maintenance cover for all the Computers, peripherals and network equipment. We at Download (PVT) LTD have skilled and certified engineers to provide a swift service to its customers. With our upgraded engineering facilities we can handle all brands of PCs, Servers, Printers, Scanners and entire Networks.
We provide incremental service levels for maintenance and software support, allowing the customer to choose between different levels of services according to their specific needs
MAINTENANCE SUPPORT
● Maximum available down time
❖ 2 hrs. Within Polonnaruwa & Kaduruwela city limits.
❖ 4 hrs. Within City Parameters.
● On Loan Equipment
❖ 2 hrs. Within Polonnaruwa & Kaduruwela city limits.
❖ 4 hrs. Within City Parameters.
● Free Spares
❖ Free replacement of defective parts excluding consumables (within the warranty Period).
● Preventive Maintenance
❖ Providing special examinations & servicing of equipment every quarter
● Free Training
❖ If desired free training facilities can be provided for selected packages.
● Operating System support and Basic application maintenance